Privacy Policy
Privacy Policy — Nile Websites Africa
This notice explains how Nile Websites Africa collects, uses, stores and protects personal information when you visit this site, contact us, enquire about our services, or become a customer. Please tailor the business details, suppliers and retention periods if they differ in your live business or local requirements.
Who we are
Nile Websites Africa provides website design, hosting, progressive web app and app development services. For the personal information described in this notice, Nile Websites Africa acts as the data controller.
Contact: info@nilewebsites.africa
Website: nilewebsites.africa
The information we collect
- Basic contact details such as your name, email address, phone number and business details when you contact us.
- Project and enquiry information you choose to send us, including messages, requirements, files and service preferences.
- Transaction and customer records when you purchase services, such as billing information, order details, invoices and support history.
- Technical and usage data such as IP address, browser type, device information, referring pages, approximate location, pages viewed and general analytics events.
- Cookies and similar technologies used for essential site functionality, performance measurement and general analytics.
How we use your information
- To respond to enquiries and provide quotations.
- To deliver website, hosting, PWA and app development services.
- To process payments, keep business records and manage customer relationships.
- To improve site performance, understand traffic patterns and measure general website analytics.
- To send service-related communications, updates and important administrative notices.
- To protect the website, prevent misuse and support legal or regulatory compliance.
Lawful bases we rely on
- Legitimate interests for running and improving the business, handling enquiries, maintaining security and understanding website usage.
- Contract where we need your information to provide services you requested, take payment, or manage an existing customer relationship.
- Legal obligation where we must retain records for tax, accounting, fraud prevention or other compliance duties.
- Consent where this is required, for example for certain cookies or optional marketing communications.
Analytics, cookies and similar technologies
We may use analytics and similar tools to understand how visitors use the site, which pages are visited, what devices are used and how the site performs. These tools help us improve content, speed, design and overall user experience. Where consent is required for non-essential cookies or tracking technologies, these should only be set after that consent is obtained.
When we store customer information
We only keep customer information where it is relevant to an enquiry, quotation, active project, completed sale, support matter, legal requirement, or necessary business record. We do not sell personal data.
Who we share data with
We may share information with trusted suppliers and processors that help us run the business, such as hosting providers, payment processors, analytics providers, email services, cloud storage providers and professional advisers. They are only given the information needed for their role and must handle it appropriately.
International transfers
Some service providers may process data outside the UK. Where this happens, we aim to use providers and safeguards that support lawful international transfers, such as adequacy regulations, contractual protections or other recognised mechanisms.
How long we keep information
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, deliver services, provide support, keep required financial records, resolve disputes and meet legal obligations. Retention periods may vary depending on the type of information and the relationship involved.
Your rights
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, objection to certain processing, and data portability. You may also withdraw consent where consent is the basis relied upon.
Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office in the UK.
